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FAQ

what happens if I return the car early or later than the agreed time?

When booking online the return time will be requested, it is important you fill in the approximate return time, if you return the car 1 hour or more or 1 hour later than the agreed time on contract you will be charged an extra 25 Euros from your credit card, we permit a time difference of 59 minutes early or later.

For this reason we advise you to please fill in the return time as exact as possible as we have to send a staff member to pick up the car. If you have made a mistake with the return drop off time please send us a mail requesting a time change so that we can amend your booking and we will get back to you as soon as possible: bookings@cheapmalagacarhire.com

Can I pay my car hire in cash?

No, all bookings must be paid by credit card once the contract has been signed at the Airport or Train Station.

Do I have to pay when I Pre Book online?

When Pre-Booking you do not have to pay anything in advance, we do not require a credit card to guarantee your Booking. Payment is done directly at Malñaga airport once you have filled in the rental agreement with our representative.

Do I have to pay a deposit when I Book or when I pick up the car?

NO, with Cheap Malaga Car Hire you DO NOT have to pay a deposit when you Pre book and you DO NOT have to pay a Deposit once you have picked up your car hire at Malaga Airport/Malga train station.

What do I do if I need to cancel my booking and will it cost me anything?

You can cancel your reservation at any time without any cost . We advise you to please notify us at least 24 hours in advance via email: bookings@cheapmalagacarhire.com, or via telephone on the following numbers: +34 654 553 932.

Where to pick up my vehicle at Malaga Airport and Malaga Train station Renfe?

At CHEAP MALAGA CAR HIRE, we provide our clients with a personalised meet & Greet service, Once you have landed and collected your luggage from the baggage reclaim belt you make your past the sliding doors and proceed straight ahead into the arrivals hall do not turn right towards the exit sign our representative will be waiting for you holding a sign with the company name, once with our representative he will accompany you to our office close to the airport where your vehicle will be provided.

If your booking is at Malaga train station Renfe our representative will be waiting for you in the arrivals hall also holding a sign with our company name, if you have difficulties in locating him/her do not hesitate in contacting him/her on the following telephone number provided in your booking: +34 654 553 932.

What Vehicle will I be Provided with?

All bookings are made under a category, within this category we can provide different models, we cannot guarantee a certain model but can guarantee you will be provided with a vehicle with the chosen characteristics, if for unforeseen circumstances we cannot provide you with a vehicle from the chosen category we will supply you with a superior group at no extra cost.

What insurance is included in the price?

All our cars are fully insured no Excess fee is required when you book with us.

What is not included in your Insurance?

All our cars are fully insured no Excess fee, however Our insurance does not cover the following damages:

  • Wheels and tires
  • Glass of any type
  • Undercarriage of the vehicle
  • Any loss or damaged keys
  • Cleanliness of the inside of the vehicle
  • Damage to the engine due to negligence
  • Clutch

Can I see the price of the vehicle before making the reservation?

Yes you can see the price of the vehicle before the booking, just enter the solicited information on the website and it will show you the prices according to the chosen group and chosen extras.

What happens if my flight is delayed?

If your flight is delayed you do not have to worry our representative monitors your flight and will know at what time you arrive, if the airline company has decided to change the flight number it is necessary you notify us on the following telephone Is: +34 654 553 932 your booking shall be amended without any cost for you as long as the flight arrives between our hours of delivery.

What opening hours do you have at Malaga airport and Renfe?

Monday to Sunday from 08.30 AM to 08.30 PM.

Can I collect my vehicle out of your work hours?

Yes you can pre book your vehicle out of hours but you will be charged 20 euros per car in concept of out of hours.

How many drivers are allowed to drive?

CHEAP MALAGA CAR HIRE allows without additional cost 2 drivers per rental agreement, only the drivers included in the rental agreement are allowed to drive the vehicle.

Can I drive outside of Spain?

CHEAP MALAGA CAR HIRE’s vehicles can only move freely within Spain . You cannot drive to the cities of Ceuta and Melilla.

Do I have 24h road assistance?

You have included in the rental agreement 24 hours road assistance in English 365 days a year.

Where do I return My car at Malaga airport?

On your rental agreement if you have chosen to return the car at Malaga airport you will have previously agreed the return pick up time which is indicated on the rental agreement, once you approach Malaga airport you must follow the SALIDA/DEPARTURE signs until you arrive at Terminal T3 Departures, our representative will be waiting for you in front of the terminal building and will approach you, please ensure he proves he is from our company by showing you a copy of the rental agreement or number plate of the vehicle, If our representative is not there please make your way to the public parking situated in front of the T2 building about 150 meters away on the left hand side, DO NOT PARK IN THE EXPRESS PARKING, once you have found a parking space in the public parking please leave the ticket and car keys underneath the driver’s seat within locking the doors and send our representative a SMS on the following number +34 654 553 932 indicating level and parking space number.

Can I pick up a car at Malaga train station if I am not on a train?

No, as we are based at Malaga airport we offer Malaga train station only to customers who are arriving at Malaga train station on a train and can provide us with the train number and city of departure.


C/ Don José Fdez. de Castanys 5, 4ºD. 29002 (Málaga) SPAIN
+34 654 553 932
bookings@cheapmalagacarhire.com
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